Cookie Policy
This Cookie Policy applies to all users of the flight.cash website (hereinafter referred to as the "Website"). The information presented below is intended to inform the users of the Website about the placement, use and management of cookies by Moving Concepts Inc. (hereinafter referred to as the "Company") during their navigation on the Website.
1. What are cookies?
We use the term "cookies" to refer to cookies and similar technologies through which information may be collected automatically. An "Internet cookie" (also known as a "browser cookie" or "HTTP cookie") is a small file, consisting of letters and numbers, which will be stored on a user's computer, mobile terminal or other equipment through which the internet is accessed.
Cookies are installed by a request issued by a web server to a browser (e.g. Internet Explorer, Firefox, Chrome). Once installed, cookies have a fixed duration of existence, remaining "passive", in the sense that they do not contain software, viruses or spyware and will not access the information on the user's hard drive on whose equipment they were installed.
These files are not viruses. They do not contain executable code and cannot access other files or directories on your device. A cookie is composed of two parts: the name of the cookie and its value or content.
From a technical perspective, only the web server that sent the cookie can access it again when a user revisits the website associated with that web server.
2. Why do we use cookies?
We use cookies to provide users of the Website with a better browsing experience and to offer services tailored to their needs and interests. Additionally, cookies are used for statistical analyses regarding how the Website is used, helping us to continuously improve its functionality.
Cookies help us to customize certain settings such as: display information in your preferred language or currency, such as compensation amounts based on your location, save your preferences for frequently used tools or services, such as flight search filters or claim status updates, provide valuable insights about how users interact with the Website, allowing us to improve its usability and ensure a seamless experience when filing claims.
Based on the feedback sent through cookies in relation to the use of this Website, the Company may adopt measures to make the Website more efficient and accessible to users.
Sometimes, cookies can be used to track your visits to third-party websites.
3. What kind of cookies do we use?
From a storage perspective and based on their functionality, we use the following types of cookies on the Website:
3.1. Based on Functionality we use:
a. Necessary Cookies
Necessary cookies are essential for the basic functions of the Website, and the Website will not function as desired without them. Without these cookies, critical features and services would be unavailable. These cookies do not store personally identifiable data as they are solely used to ensure that the Website operates securely and efficiently.
For example, necessary cookies are used to:
- Facilitate secure logins and protect user sessions.
- Enable users to access and complete essential actions, such as submitting compensation claims or retrieving saved claim details.
- Maintain the integrity of your browsing experience, such as keeping you logged in as you navigate different sections of the Website.
These cookies work exclusively to support the foundational operations of the Website, making them indispensable for delivering a seamless and secure experience.
| Cookies | Duration | Purpose | Data Retained |
|---|---|---|---|
| essential_cookie_1 | Session (Expires on browser close) | Ensures secure communication and operations | First name, last name, email |
| essential_cookie_2 | 30 days | Verifies user identity and maintains preferences | First name, last name, email |
b. Functionality Cookies
Functionality cookies enable the Website to perform specific functions that enhance the user experience and make interactions more seamless and personalized. These cookies are not strictly necessary for the Website to function but provide added convenience and improved usability. These cookies do not store sensitive personal data unless explicitly provided by the user for specific functionalities.
For example, functionality cookies may be used to:
- Save user preferences by remembering details such as preferred language, currency, or previously searched flight information, ensuring users do not need to re-enter these details each time they visit.
- Enable form pre-filling by automatically populate fields with saved user information, such as name or email, to simplify the claim submission process.
| Cookies | Duration | Purpose | Data Retained |
|---|---|---|---|
| functionality_cookie_1 | 7 days | Saves document upload preferences for convenience | Boarding pass or optional e-ticket, passport |
| functionality_cookie_2 | 14 days | Enables streamlined interactions | Boarding pass or optional e-ticket |
c. Analytical Cookies
Analytical cookies are used to understand how visitors interact with the Website. These cookies collect data on user behavior, which is analyzed to identify trends, optimize features, and address potential issues. These cookies process data in an aggregated and anonymized manner, ensuring compliance with privacy regulations. The insights derived from analytical cookies are invaluable in enhancing the Website’s user experience and achieving its goal.
For the Website, analytical cookies may include the following functions:
- Visitor tracking by recording the total number of visitors, unique sessions, and repeat visits to understand the reach and engagement of the Website.
- Traffic analysis by identifying the sources of traffic (e.g., search engines, social media platforms, referrals) to assess the effectiveness of marketing campaigns and outreach efforts.
- Behavior insights by monitoring user interactions with key elements, such as the claim submission form, FAQs, to improve their usability and accessibility.
- Content performance by evaluating which pages, tools, or resources are most frequently accessed to prioritize updates or improvements.
- Problem identification by detecting high bounce rates, abandoned sessions, or navigation bottlenecks that may indicate areas where users face challenges.
| Cookies | Duration | Purpose | Data Retained |
|---|---|---|---|
| analytics_cookie_1 | 1 year | Tracks service completion rates | First name, last name, boarding pass |
| analytics_cookie_2 | 6 months | Evaluates document submission trends | Passport data (non-sensitive metrics) |
d. Advertising and Targeting Cookies
Advertising and targeting cookies are used to enhance the relevance of the advertisements displayed to you, ensuring that the content aligns with your interests and preferences. These cookies also help optimize advertising efforts by limiting the frequency of irrelevant ads and measuring the effectiveness of campaigns.
For example, advertising and targeting cookies are used to:
- Personalize ads by delivering content tailored to your browsing habits and preferences.
- Limit ad frequency by preventing you from seeing the same ad too often, improving your browsing experience while maintaining ad relevance.
- Track campaign performance by measuring the effectiveness of advertising campaigns by recording metrics like click-through rates and conversions.
- Connect with third-party platforms by sharing data with advertising partners (e.g., Google Ads, Facebook) to refine targeting across platforms and ensure consistent messaging.
| Cookies | Duration | Purpose | Data Retained |
|---|---|---|---|
| advertising_cookie_1 | 30 days | Offers personalized recommendations | First name, email |
| advertising_cookie_2 | 90 days | Avoids repetitive ad displays | First name, email |
e. Other Cookies
Uncategorized cookies are those that do not fall into the predefined categories of essential, functional, analytical, or advertising cookies but still contribute to the Website's performance or user experience. These cookies may serve unique or supplementary purposes that enhance specific aspects of the Website’s functionality.
3.2. Based on storage duration, we use:
a. Fixed cookies – these are temporary cookies that are deleted when you close your browser. They are used to link your actions during a single session on the Website, such as navigating between pages or completing claim forms.
b. Session cookies – these files are temporary. These cookies remain on your device for a specified period or until manually deleted. They are used to remember your preferences or settings, such as language or currency, for future visits.
4. How can you disable cookies?
By deleting cookies, all preferences and settings related to the flight.cash Website will be removed. This may result in some sections or features of the Website not functioning properly or becoming unavailable, such as saved claim details or preferred currency settings.
For these reasons, we do not recommend disabling cookies when visiting the flight.cash Website. However, if you wish to disable cookies, you can adjust your browser settings to reject or delete cookies. Most browsers accept cookies by default, but the settings can be customized based on your preferences.
Steps to Manage Cookies in Popular Browsers:
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
You can also refer to your browser's help section for specific instructions. Please note that disabling cookies for non-essential purposes (e.g., analytics or advertising) can still allow essential cookies to operate, ensuring basic functionality of the Website.
If you have any further questions about how cookies are used through this website, please contact: [email protected].